Terms and Conditions

The following are the terms and conditions for the Logic Utilities Services website. All customers must accept the terms and conditions before they can use the Logic Utilities Services web site.


Logic Utilities Services, a division of Logic Utilities District Cooling Services LLC is a technical services and maintenance provider. The customer agrees to these Standard Terms and Conditions when utilizing any of the services the service provider is offering.



In this document, the following words have the following meanings:

  • ‘’Service Provider’’ means Logic Utilities Services, a division of Logic Utilities District Cooling Services LLC
  • ‘’Client’’ means the customer engaging the services of the Service Provider
  • “Standard Terms and Conditions” mean the electronically accepted Standard Terms and Conditions of Logic Utilities Services, a division of Logic Utilities District Cooling Services LLC as displayed on the website.
  • Event of Force Majeure" means an event beyond the control of the authority and the operator, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to:

      I.   Act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);

      II.  War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo;

      III. Rebellion, revolution, insurrection, or military or usurped power, or civil war;

      IV. Contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;

      V.  Riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or

      VI. Acts or threats of terrorism.

  • “Parties” means Logic Utilities Services, a division of Logic Utilities District Cooling Services LLC and Client, separately also referred to as “Party” and/or “Parties”
  • “Contract” means the maintenance contract. 


Maintenance Services:

The subject of this document is the maintenance services to be completed by the Service Provider to the Client, only as per these Standard Terms and Conditions.

The Parties agree to the scope of services to be provided as specified on the website under the relevant package.

In the event that the Client has inaccurately stated the size of their villa/apartment or office, the service provider will modify and re-submit the invoice for the difference.


Standard Terms:

The service provider shall be provided with free use of water and electricity and free access to any part of the premises, any furniture or items of value should be removed from the work area, to perform the required tasks under this contract.


Commencement and Duration:

This Contract shall come into force with immediate effect once payment is received from the client to the service provider.

Payments Terms:

The maintenance fees for the contract period are as agreed in the Contract and displayed on the website.

Payment for the maintenance services as agreed in this contract shall be made in advance at the time of booking.

Any rejected cheques or non-subsequent payments will render the contract void and services will cease on the due date. A returned cheque fee of AED 150.00 will be paid by the Client to the Service Provider.

All transactions will be carried out in Dirhams AED only.


Termination and Refunds:

All refunds will be subject to review and approval by management.


Choice of Law and Jurisdiction:

This Contract shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.


Dispute Resolution

Should any dispute arise between the Parties in connection with the implementation of this Contract, the Parties shall use their best endeavors to resolve the dispute amicably within ninety (90) days from the date the dispute arises. If the Parties are unable to resolve the dispute within this period, either Party may initiate arbitration proceedings in accordance with this Clause by giving a written notice (“Arbitration Notice”) to the other Party.

A dispute the subject of an Arbitration Notice will be resolved by binding arbitration in accordance with the rules of the Dubai International Arbitration Centre (“DIAC”). The Parties agree that:

(a)          the number of arbitrations will be three;

(b)          the arbitration will be concluded in English; and

(c)           the place of arbitration will be Dubai.

Each Party may appoint one arbitrator within two (2) weeks of the date of the Arbitration Notice. Any appointment that has not been done within this period will be made by the Director General of DIAC. The two arbitrators so appointed must appoint the third and presiding arbitrator within two (2) weeks form the appointment of the second arbitrator, the appointing authority will be the Director General of DIAC. The award of the arbitrators shall be final and binding upon the Parties, including as to costs.


Materials, Consumables and Spare Parts:

Materials, consumables and spare parts are subject to availability in the UAE.


Charges for Urban Plus and Elite Packages:

Materials, consumables, and spare parts will be charged according to Logic Utilities Services current price lists for those items. Those items that are required to perform a job, that are not listed in the price lists will be charged at the cost price plus 20%.


Cancellation of Scheduled PPM Appointments:

If a customer confirms a schedule for a PPM, and cancels a scheduled appointment less than 48 hours in advance of the scheduled date/time, the PPM will be treated as ‘consumed’.


Access to the Property:

Access to the property must be unrestricted at all times. If access is restricted or the client is unavailable, the visit will be deemed as fulfilled.

Incorrect Information by the Client:

The Client must provide accurate property information at all times. Should there be a variation in the size of the property identified by Logic Utilities Services, then additional charges will be applied relevant to the size or volume increase. The client agrees to immediate pay such differences.


Cancellation of a Contract by a Client:

Cancellation of a contract will be subject to a 3 months penalty paid by the client.


Cancellation of a Contract by Logic Utilities Services, a division of Logic Utilities District Cooling Services LLC

Failure to promptly settle invoice charges may result in either suspension or discontinuation of all services provided in the maintenance contract.


Limited Standard Callouts for all Packages:

In the course of an annual contract, if the number of ‘callouts’ reaches an excessive level, which is deemed to be 20 annual callouts for an apartment, and 20 callouts for a villa, Logic Utilities Services, a division of Logic Utilities District Cooling Services LLC will have the right to charge for any additional callouts. The same applies to any of the office maintenance contracts.


Services to Customers with Expired Contracts:

No services will be provided after the expiry date of the contract.


Damaged Plant and Equipment:

Logic Utilities Services, a division of Logic Utilities District Cooling Services LLC cannot be held responsible for any consequences resulting from damaged plant and equipment at the property.


Property Owner/tenant responsibility during maintenance works

There should be a dedicated point of contact responsible for coordinating the works and signing the work order upon completion at the property at all times.



Logic Utilities Services, a division of Logic Utilities District Cooling Services LLC cannot be held responsible for any losses or damage of personal items when carrying out maintenance at the property.


After hours call outs

Working hours for standard maintenance works and scheduled maintenance services will be 8.30 a.m. to 5.30 pm Saturday through to Thursday.


Any work outside of these hours will be deemed as ‘Emergency works’.


Emergency call outs will be limited to the following activities:

1.       Complete loss or failure of AC cooling

2.       Water leakage within the apartment (burst pipe, blocked AC drainage tray or burst water heater)

3.       Complete electrical failure within the property

Call outs after these hours will only be serviced for customers that have a valid maintenance contract.


Cyber Crimes

If the Client operates internal community communicators, blogs and any form of social media relevant to the service provided by the Service Provider, the Service Provider shall be granted full access to such platforms in order to monitor posts and remove any comments deemed harmful under Federal Law No. 5 of 2012 (Cyber Crime Law). In all instances, the Service Provider shall prosecute any individual found to be in breach of the law.



The Service Provider may at any time assign its interest, rights and obligations under this contract and any of its service contracts without the need to provide notice to the client.